Generali Consulting and Claims Solutions

Privacy Policy

 

 

Generali Consulting and Claims Solutions Privacy Policy
We value you as a customer and share in your concerns about privacy. This notice will explain how we treat all your personal information ("customer information") that may be obtained when we provide you with products and services.

We respect your privacy and we go through great lengths to protect your information.
• We do not sell customer information.
• We do not share your information with persons, companies, or organizations.
• We expect persons or organizations that provide services on our behalf to keep your information confidential. We also expect those persons or organizations to use your information only to provide the services we have asked them to perform.
• We have implemented safeguards (physical, electronic and procedural) to protect all customer information.

Attention Internet Users:
Internet users should know that:
• We do NOT use of online data collecting devices known as "cookies";
• We do NOT track IP address (the number assigned to your computer when you use the Internet) or any other information.

Privacy Frequently Asked Questions

What Do We Do with Your Information?
We do not sell customer information to anyone. We do not share this information with companies or organizations outside the Generali Group. If that practice were to change, we would offer you the means to opt out of this type of information sharing. Also, we would obtain your consent before sharing the customer information for marketing purposes.

Your agent or broker may use your information to help you with your insurance needs. We may also contact you about products, features, and options in which you have expressed an interest. Without your consent, we may provide your information to persons or organizations within the Generali Group. This would be done as permitted or required by law.

We may do this to:
• Fulfill a transaction you have requested
• Service your policy
• Investigate or handle claims
• Detect or prevent fraud
• Participate in insurance support organizations (The information in a report prepared by an insurance organization may be retained by that organization and distributed to other persons.)
• Comply with lawful requests from regulatory and law enforcement authorities
These persons or organizations may include:
• Our affiliated companies
• Companies that perform services, credit card processing, and performing communication services on our behalf.
• Other insurance companies. This would be done so they could perform their role in an insurance transaction involving you.
• Independent claims adjusters
• A business or businesses that conduct actuarial or research studies.
• People who request information pursuant to a subpoena or court order.
• Repair shops and recommended claims vendors
• Your agent or broker

What Kind of Customer Information Do We Have, and Where Did We Get It?
Much of the information that we have about you comes from you. When you perform certain transactions, you may give us information such as your name, address, e-mail address, telephone number, family member information, credit/debit card numbers, auto/property ownership and/or Social Security Number. These transactions include when you submit an application for insurance, submit a request for insurance, submit a request for products and services we offer, or submit a request for an insurance quote. We keep information about the types of services you purchase from us and our affiliates. Examples of this include premiums, account balances, and payment history. We do NOT collect information from our web site. We may collect information from outside sources such as consumer reporting agencies and health care providers. The information we collect may include the following:
• Loss information reports.
• Motor vehicle reports.
• Credit reports.
• Medical information.

How Do We Protect Your Customer Information?
We expect any company with whom we share your information to use it only to provide the service we have asked them to perform. Information about you is also available within Generali. It is available to those people who may need to use it to meet and service the needs of our customers. We communicate the need to protect your information to all employees and agents. We especially communicate this need to people who have access to it. Plus, we have established physical, electronic, and procedural safeguards to protect your information.

Note that if your relationship with us ends, your information will remain protected. This protection will be provided according to our privacy practices outlined in this notice.

How Can You Find out What Information We Have About You?
You may request to see, or obtain by mail, the information about you in our records. If you believe that our information is incomplete or inaccurate, you may request that we correct, add to, or delete from the disputed information. To fulfill your request, we may make arrangements to copy and disclose your information to you on our behalf. This may be done with an insurance support organization or a consumer reporting agency. You may also request a more complete description of the entities to which we disclose your information, or the conditions that might warrant such disclosures. Please send any of the requests listed above in writing to:

Generali Consulting and Claims Solutions
Customer Privacy
250 Greenwich Street - 33rd Floor
New York, NY 10007-0010

If You Are an Internet User
Our web site, generaliusa.com, provides information about us, our products, and the agencies and brokers that represent us. We do NOT permit the processing of transactions on our web site. This Privacy Statement applies to users of generaliusa.com regardless of whether the user is a Generali Consulting and Claims Solutions customer. In addition, as an Internet user, you should be aware that we do NOT collect any information about you while you are on our website. We do NOT log IP addresses (a number assigned to your computer when you use the Internet), browser and platform types, domain names, access times, referral data (the last site or URL you visited before logging into our site and the first site or URL you visit after leaving our site), or your activity while using or reviewing our site.

Who Should Use Our Web Site?
As we only sell commercial insurance products, our Web site should be used to gather information about Generali Consulting and Claims Solutions and the Generali Group only. We do NOT sell insurance products or services online.

Please note that E-mail messages are not secure. Our security software does not encrypt e-mail messages. E-mail messages traveling through the Internet are subject to viewing, alteration, and copying by potentially anyone on the Internet. Please note that you should exercise discretion with respect to the submission of any personal or financial information via e-mail. Please keep in mind that transmitting information via e-mail over the Internet is never completely secure and thus any information submitted may be intercepted, collected, used or disclosed by others. If you are concerned about the security of your communication, we encourage you to send your correspondence through the postal service or use the telephone to speak directly to us. We are not responsible for the security or confidentiality of communications you send to us through the Internet using e-mail messages.

Whose Privacy Statement Applies to Links and Co-Branded Sites?
This web site contains certain links to other sites. Generali Consulting and Claims Solutions provides these links to other sites as a convenience to persons who visit generaliusa.com. If you choose to use the services provided by those sites, please be aware that Generali Consulting and Claims Solutions is not responsible for the privacy practices of those sites, even though Generali's name or logo may appear on those sites. We encourage you to be aware when you leave our site and to read the privacy policies of each and every Web site that you visit, as the privacy policies of those sites may differ from ours. Our Privacy Statement applies solely to generaliusa.com.

We hope you have found this Important Notice helpful. If you are not comfortable with any of the terms or policies described in this Privacy Statement, we ask that you discontinue use of our site. Please be aware that we may periodically update or revise this Privacy Statement. If we make a material change to our online Privacy Statement, we will post a notice on our homepage notifying users that the policy has been revised.

If you still have questions about our Privacy Policy, please send your request in writing to:

Generali Consulting and Claims Solutions
Customer Privacy
250 Greenwich Street - 33rd Floor
New York, NY 10007-0010

This notice is being provided on behalf of the following companies:
• Generali US Branch
• The Generali Insurance Company of Venice and Trieste
• Genamerica Management Corporation
• Generali Consulting Solutions, LLC
• Generali Claims Solutions, LLC

For Generali Employees only:
Generali Consulting and Claims Solutions informs you that your personal data, processed in relation to the management of the working relationship, could be transmitted to the parent company Assicurazioni Generali S.p.A. and to other Group Companies for employees’ training, management and development purposes. Please refer to www.generali.com (privacy policy) for any further information, including the contact reference to receive, on request, details of your personal data processing.